Refund policy

Return and Refund Policy

Contact Back Nine Society within 30 days of delivery for defective, damaged, incorrectly printed or incorrect items, or products materially different from their description. Include your order number and clear photos through our contact form.

Eligibility and resolution

Items must be unused, unwashed and unaltered. Approved manufacturing defects or seller errors qualify for a free replacement or full refund. A physical return is usually unnecessary; obtain approval and instructions before returning anything. We cover return shipping for our errors. Our business address is not a return address.

Made-to-order products

We do not accept returns for change of mind, customer-selected incorrect sizes or designs, normal wear, or misuse. Personalized products are eligible when defective or incorrect. Contact us about available replacement options if you selected the wrong size.

Cancellations and refunds

Request cancellation within 12 hours for a full refund. Later cancellations cannot be guaranteed because production may have started. Approved refunds are issued to the original payment method within 3–5 business days; banks may take another 5–10 business days.

This policy does not limit mandatory consumer rights.

Contact: Back Nine Society • +1 217-314-0933.